Who we are
©2023 Iotie Connect Ltd| | https://www.iotie.com | +44(0)1635 953890 2
Riverside House, Mill Lane, Newbury, Berkshire, RG14 5QS
Information we may collect from you
Personal data, or personal information, means any information about an individual from
which that person can be identified. It does not include data where the identity has been
removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which as
follows:
- Information you give us. You may give us information about you by filling in forms on
our site https://iotie.com(our site) or by corresponding with us
by phone, e-mail or otherwise. This includes information you provide when you
register to use our site, subscribe to our service, search for a product, participate in
discussion boards on our site, enter a competition, promotion or survey and when
you report a problem with our site. The information you give us may include your
name, address, e-mail address and phone number, financial and credit card
information, personal description and photograph, and customer number. - Information we collect about you. With regard to each of your visits to our site we
may automatically collect the following information:
o technical information, including the Internet protocol (IP) address used to connect
your computer to the Internet, your login information, browser type and version,
time zone setting, browser plug-in types and versions, operating system and
platform;
o information about your visit, including the full Uniform Resource Locators (URL)
click to, through and from our site (including date and time); products you
viewed or searched for; page response times, download errors, length of visits to
certain pages, page interaction information (such as scrolling, clicks, and mouse-
overs), and methods used to browse away from the page and any phone number
used to call our customer service number. - Information we receive from other sources. We may receive information about you if you
use any of the other websites we operate (if any) or the other services we provide. In this
case we will have informed you when we collected that data that it may be shared internally
and combined with data collected on this site. We are also working closely with third parties
(including, for example, business partners, sub-contractors in technical, payment and
delivery services, advertising networks, analytics providers, search information providers,
credit reference agencies) and may receive information about you from them.
We do not collect any Special Categories of Personal Data about you (this includes details
about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation,
political opinions, trade union membership, information about your health and genetic and
biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have
with you and you fail to provide that data when requested, we may not be able to perform
the contract we have or are trying to enter into with you (for example, to provide you with
goods or services). In this case, we may have to cancel a product or service you have with us
but we will notify you if this is the case at the time.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to
provide you with a good experience when you browse our website and also allows us to
improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard
drive of your computer if you agree. Cookies contain information that is transferred to your
computer’s hard drive.
You can block cookies by activating the setting on your browser that allows you to refuse
the setting of all or some cookies. However, if you use your browser settings to block all
cookies (including essential cookies) you may not be able to access all or parts of our site.
We use the following cookies:
- Essential cookies. These are cookies that are required for the operation of our website.
They include, for example, cookies that enable you to log into secure areas of our
website. - Analytical/performance cookies. They allow us to recognise and count the number of
visitors and to see how visitors move around our website when they are using it. This
helps us to improve the way our website works, for example, by ensuring that users are
finding what they are looking for easily. This is statistical information and does not
identify any individual. - Functionality cookies. These are used to recognise you when you return to our website.
This enables us to personalise our content for you, greet you by name and remember
your preferences (for example, your choice of language or region). - Targeting cookies. These cookies record your visit to our website, the pages you have
visited and the links you have followed. We will use this information to make our website
and the advertising displayed on it more relevant to your interests.
Please note that third parties (including, for example, advertising networks and providers
of external services like web traffic analysis services) may also use cookies, over which we
have no control. These cookies are likely to be analytical/performance cookies or
targeting cookies. Any information gathered by such third parties will be governed by
their own privacy/cookie policy.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use
your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into
with you. - Where it is necessary for our legitimate interests and your interests and fundamental
rights do not override those interests. - Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data
other than in relation to sending third party direct marketing communications to you via
email or text message. You have the right to withdraw consent to marketing at any time
by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your
personal data, and which of the legal bases we rely on to do so. We have also identified
what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending
on the specific purpose for which we are using your data.
Purpose/Activity Type of data Lawful basis for processing including
basis of legitimate interest
To register you as a new
customer
(a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your
order including:
(a) Manage payments, fees
and charges
(b) Collect and recover money
owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests
(to recover debts due to us)
To manage our relationship
with you which will include:
(a) Notifying you about
changes to our terms or
privacy policy
(a) Identity
(b) Contact
(c) Profile
(a) Performance of a contract with you
(b) Necessary to comply with a legal
obligation
(c) Necessary for our legitimate interests
(to keep our records updated and to
(b) Asking you to leave a
review or take a survey
(d) Marketing and
Communications
study how customers use our
products/services)
To enable you to partake in a
prize draw, competition or
complete a survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests
(to study how customers use our
products/services, to develop them and
grow our business)
To administer and protect our
business and this website
(including troubleshooting,
data analysis, testing, system
maintenance, support,
reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests
(for running our business, provision of
administration and IT services, network
security, to prevent fraud and in the
context of a business reorganisation or
group restructuring exercise)
(b) Necessary to comply with a legal
obligation
To deliver relevant website
content and advertisements to
you and measure or
understand the effectiveness
of the advertising we serve to
you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
Communications
(f) Technical
Necessary for our legitimate interests (to
study how customers use our
products/services, to develop them, to
grow our business and to inform our
marketing strategy)
To make suggestions and
recommendations to you
about goods or services that
may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to
develop our products/services and grow
our business)
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly
around marketing and advertising.
We may use your identity, contact, technical, usage and profile data to form a view on what
we think you may want or need, or what may be of interest to you. This is how we decide
which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from
us or purchased goods or services from us or if you provided us with your details when you
entered a competition or registered for a promotion and, in each case, you have not opted
out of receiving that marketing.
